Returns-Exchanges

Returns + Exchanges


When you place an order on cockyjewelry.com, you are welcome to return any item(s) using our free returns service, please note that due to COVID-19, we have extended our refunds policy from 14 days to 30 days and will offer store credit for returns that are received after this time, up to two months from the original purchase date.

Items must be undamaged and in sellable condition and must be returned in their original condition in a sealed box, with all garment tags attached. Returns that have been worn, used, altered, or damaged will not be accepted and may be sent back to you and/or a refund refused. Due to Hygiene Rules  Earring(s) Cannot be returned! We cannot be held responsible for any missing returns or items while in transit.

Where provided,Monogrammed Box and pouch inside should be included with your return. Item(s) must be returned from the original shipping country.

Please note items received outside of the specified returns period will not be accepted.

Return your product

  • Visit our website and access the “Track your Return” portal either by clicking on the dedicated link in the Customer Hub or if you have an account, clicking on the “Return your Order” button in your order history;
  • Follow the return instructions provided in the portal and print the return label;
  • For UK. Orders, find your DPD drop off point  We continue to facilitate returns from cockyjewelry.com in our İstanbul Facility but not in our London Office.
  • For All other Countries, The Return Shipping Fee is £20

You may return your items to us using your own shipper. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.

Return your items to:

cockyjewelry.com are not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow 5 business days for returns to be processed. You will receive an email notification of the status of your refund once processed.

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

For all returns other than UK, Customers accept to pay any extra duties and taxes and custom expenses may occur.

 

Exchange

We can exchange your returns other than containing gemstones (ruby,blue topaz, white topaz) products and any earring(s), with same value product.If you want to exchange your product with higher priced one, we only charge the difference between prices.

Faulty Items

Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.

Cancelling Your Order

If you are based in the EU, you have the right to cancel your order with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , but need to notify us of your decision to do so within 14 days from the day after the day on which you receive the last item in your order.

To exercise the right to cancel, please inform us by email to: info@cockyjewellery.com

On receipt of your notice of order cancellation, client services will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

Please note that you must cover the cost of the return shipment, as our free collection service does not apply to orders cancelled under the ICACRs.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at ___________ and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.No Earring(s) return accepted!

We will refund the full value of your order, including standard shipping costs, within 14 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

A gift receipt can be accepted to exchange an item(s) for the value of the same or above with the difference paid, however a remainder cannot be provided if an item(s) is exchanged for below the value.

For assistance please contact us at info@cockyjewellery.com

 

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